Terms and pricing

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WARRANTY TERMS

We only sell products for which our service personnel have received service training. We guarantee functional warranty and maintenance services for our products.

OPERATING WARRANTY
The Performance Guarantee for used machines and demonstration machines guarantees that the machines we sell will function in accordance with its intended purpose from the moment of delivery to the minimum due date of the invoice and, if separately agreed, also for a longer period. If the device does not work, we will repair the device at no charge. Travel expenses and spare parts spare parts will be charged separately. Grafinet guarantees the availability of spare parts for all machines it sells for at least 12 months from the time of delivery (unless otherwise stated). GRAFINET Support plus remote support service available by agreement.

SPARE PARTS WARRANTY
The spare parts warranty is valid for 12-24 months from the date of installation of the new device. The spare parts warranty includes spare parts. Work and travel expenses will be charged separately in accordance with the valid maintenance price list. GRAFINET The support plus remote support service is valid free of charge throughout the spare parts warranty and can be extended for 12 months at a time up to 60 months.

FULL WARRANTY
It is also possible to obtain a Service Warranty and a Full Warranty covering the Spare Parts Warranty for the new device. The full warranty is valid for 12-24 months from the date of installation of the new device. The full warranty includes spare parts and work as well GRAFINET Support plus remote support service, which can be extended after the warranty period for 12 months at a time for a maximum of 60 months. Travel expenses will be charged separately.

Limitation of Liability for Warranty Terms
During the warranty period, our warranty service covers product and material defects that have occurred during normal use and conditions of the machines. The warranty does not cover damage or malfunction of the product due to improper use or handling of the device contrary to the product's operating instructions and / or other relevant operating documents. The warranty does not cover damage caused by a third party or the fact that other than Grafinet A third party authorized by Oy has performed maintenance or adjustment measures on the device. In the event that the device incurs unreasonable warranty costs, Grafinet Oy has the right to cancel the transaction by paying the customer back the transaction amount less forwarding costs. Grafinet Oy is also not responsible for the consequences caused by force majeure situations.

MAINTENANCE SERVICES

Job charge
- Equipment maintenance and repair, disassembly / transfer / installation, blade changes and adjustments, etc. are charged xx, xx € / starting hour
- Remote maintenance price and additional work to be done in connection with the security check xx, xx € / starting 30 min

Traveling expenses
Through customer visits to the provinces, we aim to combine and share travel expenses where possible.
- The kilometer charge is x, xx € / km (alternatively flights and taxi fares).
- Travel time xx, xx € / starting hour
- Subsistence allowances and meal allowances in accordance with the taxpayer's policy
- We will charge any parking and accommodation costs as incurred.

Safety inspections of cutters
- Electromechanical cutter xxx € / pc
- Hydraulic cutter xxx € / pc
- Flywheel cutter xxx € / pc

Safety inspection prices include 54-item inspections that meet occupational safety regulations, as well as a check of documentation, dimensions and straightness of back-end + greases.

You will receive a quantity discount when we inspect several mowers at the same location at the same time.

PRICE AND PAYMENT TERMS

Prices are in Euros without VAT, VAT 0%.
The payment term is 100% of the order or 7 days / 14 days net unless otherwise agreed or in accordance with a separate financing agreement.
Invoicing is done electronically as an e-invoice or by e-mail and the processing / office fee is x, xx €.

OTHER TERMS AND CONDITIONS

The products are Grafinet Oy's property until the transaction amount has been paid in full. We follow the general terms and conditions of sale of the Technical Trade Association.

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