Grafinet Oy's Customer promises

Additional security we offer Grafinet Oy general terms and conditions.

  • We want to make sure you can buy the product from us safely, knowing that you won’t find something similar elsewhere more cheaply
  • We promise to be the most affordable in the total price, including possible shipping, installation, training and other costs
  • Our price promise covers all Finnish Online Stores and stone foot shops as well as foreign Online Stores
  • We regularly check the price level of the major players in the industry and lower the price of the product if we find that we are not cheap enough
  • If you are not completely satisfied with a new or used product you have purchased from us, you may return it within five (5) days of delivery of the product.
  • We will refund the price of the product, excluding delivery costs and costs incurred for installation and other services
  • The product must be in the same condition as when purchased and the warranty does not cover damage to the product during use or installation by anyone other than Grafinet Oy
  • The satisfaction guarantee does not apply to products priced above EUR 5.000
  • The satisfaction guarantee is valid for products sold in Finland