Quartermaster

The operation / function description

The service manager manages the company's maintenance and after-sales services and is responsible for the operation, productivity and development of the company's service products.

Description of the task

Main responsibilities:

  • manages the service unit (maintenance, repairs, safety inspections, installations, removals, accessories and spare parts, and machine logistics)
  • development of the unit's service products and maintenance contracts
  • fulfillment of service promise and budget and internal quality control
  • maintenance and repair of large format machines and printing machines
  • remote support via phone, email and TeamViewer
  • refurbishment and demonstration of used machinery
  • receiving, resourcing and scheduling maintenance calls and other work.

Other tasks:

  • as a bridge between maintenance and machines sales
  • mapping customer machines needs
  • design and implementation of the refurbishment process for used machinery
  • maintenance material management
  • participation in management team work.
  • sales of maintenance services
  • hardware sales technical support
  • maintenance training for dealer service personnel.

Working:

  • The workplace is the Vantaa office and a large part is customer visits all over Finland
  • a joint weekly service and sales weekly meeting either at the office or at Skype
  • part of the job description is to participate in maintenance training abroad

Working hours:

  • 37,5 h / week
  • A working time bank is used with a three-week period

Tools:

  • workstation at the Vantaa office
  • company car and van available at work gigs
  • laptop and phone
  • customer management system, calendar system and financial management system.

Standard:

  • electrical and electronics expertise
  • good IT skills
  • good oral and written proficiency in Finnish and English
  • ability to work independently
  • travel standby
  • motivation to evolve and develop the service unit.

Salary:

  • fixed salary monthly salary according to agreement (depending on experience and competence) + daily limits and travel expenses in accordance with actual and taxpayer's practice
  • an employment contract valid until further notice for a probationary period of four months

Application

Ask more about the vacancy / leave a free-form application with salary wishes at rekry @grafinetoy.fi.