Quartermaster
The operation / function description
The service manager manages the company's maintenance and after-sales services and is responsible for the operation, productivity and development of the company's service products.
Description of the task
Main responsibilities:
- manages the service unit (maintenance, repairs, safety inspections, installations, removals, accessories and spare parts, and machine logistics)
- development of the unit's service products and maintenance contracts
- fulfillment of service promise and budget and internal quality control
- maintenance and repair of large format machines and printing machines
- remote support via phone, email and TeamViewer
- refurbishment and demonstration of used machinery
- receiving, resourcing and scheduling maintenance calls and other work.
Other tasks:
- as a bridge between maintenance and machines sales
- mapping customer machines needs
- design and implementation of the refurbishment process for used machinery
- maintenance material management
- participation in management team work.
- sales of maintenance services
- hardware sales technical support
- maintenance training for dealer service personnel.
Working:
- The workplace is the Vantaa office and a large part is customer visits all over Finland
- a joint weekly service and sales weekly meeting either at the office or at Skype
- part of the job description is to participate in maintenance training abroad
Working hours:
- 37,5 h / week
- A working time bank is used with a three-week period
Tools:
- workstation at the Vantaa office
- company car and van available at work gigs
- laptop and phone
- customer management system, calendar system and financial management system.
Standard:
- electrical and electronics expertise
- good IT skills
- good oral and written proficiency in Finnish and English
- ability to work independently
- travel standby
- motivation to evolve and develop the service unit.
Salary:
- fixed salary monthly salary according to agreement (depending on experience and competence) + daily limits and travel expenses in accordance with actual and taxpayer's practice
- an employment contract valid until further notice for a probationary period of four months
Application
Ask more about the vacancy / leave a free-form application with salary wishes at rekry @grafinetoy.fi.